Refund policy

Returns and Exchanges

● Order Confirmation

Upon receiving your order, please immediately check that the items are free of defects and that your order details are correct.
Please also keep the enclosed delivery slip (invoice) in a safe place, as it may be required for returns.

● Returns and Exchanges

《Returns for Personal Reasons (Change of Mind)》

If you change your mind, or if the item is different from what you expected (including size issues), we accept returns within 8 days of delivery.

However, the following items are not eligible for return:

  • Items that have been used, even once
  • Items damaged or soiled due to customer handling
  • Sale or promotional items
  • Custom-made or personalized items

The customer is responsible for all return shipping costs unless otherwise required by applicable law.

Refunds will be issued as follows:

  • Credit card and other refundable payment methods: refund will be processed to the original payment method
  • Convenience store payments (Japan only): refund will be issued minus any applicable transfer or handling fees

Original shipping fees are not included in refunds unless required by applicable law.

《Defective Items or Incorrect Orders》

If you receive a defective item or an incorrect order, please contact us by email within 8 days of receipt.

Please include:

  • Order number
  • Item name
  • Description of the issue
  • Preferred resolution (return or exchange)

After review, we will either:

  • Exchange the item for the same product, or
  • Accept a return and issue a full refund

In such cases, return shipping costs will be covered by us. We may request return shipment via cash on delivery (COD) / freight collect depending on the situation.

We reserve the right to decline returns if:

  • The item was received more than 8 days ago
  • Tags or invoice are missing
  • The item has been used or shows signs of use beyond inspection
  • The item was not purchased through our official webshop

● Return Procedure

Please contact us before returning any item. Returns sent without prior notice may not be accepted.

Returned items must meet the following conditions:

  • Original packaging and hangtags must be included
  • Only the item and invoice should be enclosed (please do not include cash or unrelated items)
  • A trackable shipping method must be used

■ For Orders Shipped to the EU (14-Day Right of Withdrawal)

Customers purchasing items shipped to the European Union (EU) have the right to withdraw from the purchase for any reason within 14 days of receiving the goods.

Refunds

In accordance with EU consumer protection law, we will refund:

  • The price of the returned items, and
  • The standard delivery costs (i.e., the least expensive standard shipping option offered at checkout)

Refunds will be issued without undue delay after we receive and inspect the returned items.

Return Shipping Costs

Customers are responsible for return shipping costs unless otherwise required by applicable law or agreed otherwise.
Any applicable customs duties or import charges related to returns are also the responsibility of the customer.

Condition of Returned Goods

Customers may inspect the goods to the extent necessary to establish their nature, characteristics, and functioning.
If the returned items show handling beyond what is necessary for such inspection, we may deduct an amount from the refund to reflect any diminished value.

Exceptions

The right of withdrawal does not apply to:

 

  • Custom-made or personalized items
  • Items that cannot be returned for hygiene or legal reasons (if applicable)

Submitting a return request

Click the profile icon in the store menu, or visit the refund policy or returns page to submit a return request.

Log in to your account.

Enter your email address in the "Email Address" field and click "Continue."

Open the email sent from the store in your email account and copy the 6-digit verification code included in the email.

Return to the online store and enter the 6-digit verification code.

Click "Return Request" for the order you wish to return.

If your order includes multiple items, please select the items you wish to return.

Select a reason for return and add a note for the store.

Click "Return Request."

You will receive an email once your return request is approved. After the items are returned, the refund will be processed.

*In case of any discrepancies due to translation, the Japanese version takes precedence.*