Refund policy

About return / exchange of products

● About confirmation of products
When you receive your order, please be sure to check "Is there any problem with the product?" Also, be sure to keep the enclosed delivery note.

● About return / exchange
<< In the case of returned goods due to customer's convenience >>
If your order is "different from the image" or "the size does not match", we will accept returns within 8 days after the product arrives.
It is not eligible for products that have been used once, products that have scratches and dirt due to their own carelessness, and sales and service products.
The shipping cost for returned goods will be borne by the customer. The refund will be refunded for the transfer fee for bank transfer, and in the case of registered mail, the registered mail will be deducted.

《If you receive a product that is different from the product scratches and the order of your order.
Please contact us by e -mail within 8 days after the product arrives.
Based on our inspection standards, we will exchange it for the same product or return it.

When making inquiries, please fill in [Order item number] [Product name] [product condition] [Return or exchange)]. We will explain how to return and refund the product after contacting us.
In addition, we will bear the return of the product. Please mail by cash on delivery. Please note that we will not accept the following criteria after confirming the arrival product.

・ Products that have been over 8 days after the product arrives
・ If there is no tag or delivery note on the product
・ If used or trace of its form
・ When scratches and damage occur depending on the usage status
・ When purchased other than H.NAOTO Webshop

● Return of the product
Please send it to us and send it. If you do not contact us, we may not be able to respond. Please return in the following state.

・ Please use the product package and lower bill as it is.
・ Do not enclose anything other than the product or delivery note, such as cash.
・ When returning, please send it by a shipping company that remains.